Vulnerable customers: is your business taking appropriate action to avoid fines?
The Financial Conduct Authority is pushing firms to take greater care when dealing with vulnerable customers. This is to ensure that vulnerable customers are not exploited, and are given additional support to make financial decisions, particularly when those choices have long-term consequences. Vulnerable customers may not have the capacity to see through sales tactics or…
Read MoreInclusive management training is the next step after unconscious bias training
Diversity training is important, but it is rarely enough to change corporate culture without the support of broader interventions – inclusive management. According to research by Harvard Business Review, many organisations roll out diversity training, and are then disappointed to find that very little changes. In some cases, diversity training has produced negative results –…
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