Managing Performance with Connected Conversations

An alternative to the performance appraisal

Constructive connected conversations between managers and employees can support career development and performance at work.


  • corporate
  • health
  • higher-education
  • further-education
  • financial-legal-services
  • legal-2
  • charity

Available as

  • Off the shelf
  • Fully Bespoke

Course overview

In collaboration with 10Eighty, Marshall E-Learning has created a formal, alternative set of performance appraisals which:

  • equips managers with the skills required to give feedback and motivate employees, but make sure that employees are still reaching organisational goals,
  • helps employers become people-centric,
  • demonstrates how managers can give regular feedback in order to grow and improve their employees,
  • helps employees manage their career using the three areas of Intelligent Career Theory.

The course has 6 modules which include high-quality video scenarios with associates from Marshall E-Learning and 10Eighty discussing key issues surrounding modern performance and appraisals best practice.

  • Introduction
  • Coaching conversation – the benefits of a coaching style of conversations
  • The Strength-based approach – focuses on identifying positive aspects of individuals, organisations and communities. Research by Gallup found that doing so results in higher levels of productivity, customer loyalty and employee retention.
  • Helping your employees manage their career – this module provides a framework for understanding what to focus on in career discussions and what employees need to think about when managing their careers.
  • Connected Conversations – this module explores how to lead on successful connected conversations to support performance and career development.
  • Performance review – useful for anyone who has one-to-one meetings with their manager interested in taking a proactive approach to managing their career

Always up-to-date

If you buy any of our e-learning courses you’ll get all the updates we make, so you’ll always be up-to-date with current legislation.

Learning by design

All of our e-learning courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine.

Easy to implement & customise

This online learning course comes with Marshall LMS (Learning Management System), which allows you to manage your e-learning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn more

If you would like a free trial of this Connected Conversations course or find out more about our training courses please call +44 (0)845 123 3909 or get in touch using our contact form.

At Marshall Elearning we’re totally focused on creating content that’s exactly right for your learners. That’s why we’ve built our business around customising our existing courses to match the needs of specific organisations. And if something completely originals required, well make a bespoke course for you from scratch.

When we do this, our approach is guided by a few key principles.

Organisational Need

Why do you need to provide learning for your users – specifically? Is there a compliance need, a requirement to raise performance – or generate positive outcomes for external stakeholders? We prioritise making this clear as the first step in all of our projects.


Who are your learners? What are their preferred learning styles? What do they know already? How confident are they with using technology? Well put these questions to you, and base our approach around the picture we build up.

Learning Outcomes

We use these to decide what every screen in every course we make is intended to achieve. What is it – exactly – that learners need to explain, describe, distinguish or list? Defining these up-front keeps every project on course as we move from initial proposal, through to storyboarding and then development.


Page-turning e-learning just doesn’t work. All of our courses are highly interactive, making extensive use of scenarios in particular. Rich media is used as appropriate, from audio-visual resources through to animations and bespoke graphics.

Respect for Learners

Treating learners as adults is vital to us. People don’t learn well if they feel they’re being patronised, and we aim to let users manage their own learning experience. We do this by writing our courses with an honest, direct tone, and giving learners choices in the form of additional learning resources and open navigational features.

What’s in it for me? is a question that all of our learners should be able to answer.

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