Customer Service

Deliver High Standards of Customer Care
Deliver High Standards of Customer Care

Examining the key skills required to deliver good customer care.

Case Studies, Scenarios and Exercises
Case Studies, Scenarios and Exercises

A framework for reflecting on current customer care delivery practices.

Values, Attitudes and Practice
Values, Attitudes and Practice

Encourages learners to reflect on their values, attitudes and practice.

COURSE OVERVIEW

Our Equality and Diversity Elearning Course examines the key skills required to deliver good Customer Service. Delivered by Diversity Learning Specialists.

This elearning course will ensure learners can:

  • Define good customer service
  • Distinguish what separates good and bad customer service
  • Provide an understanding of the key principles of equality and diversity with regard to customer service
  • Explain the skills required for effective communication
  • Provide guidance on dealing with difficult situations and complaints

Course duration: This elearning course takes about 30 minutes to complete. Learners have the option to bookmark progress and complete the e-learning course in chunks.

Learning options

Every Marshall Equality and Diversity Elearning Course is fully accessible, so this course is also available as:

  • spoken word audio – perfect for learning on the move
  • a voice reader compatible version as a W3C AA online workbook
  • a complimentary workbook – a printer-friendly pdf download compatible with all devices and readers.

Always up-to-date

If you buy this Equality and Diversity Elearning Course you’ll get any updates we make, and always be up-to-date with current legislation.

Continuous Professional Development

This is a CPD Certified Elearning Course and counts as 30 minutes towards learners annual CPD total.

Learning by design

It’s a highly interactive course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine. An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required.

Easy to implement & customise

This elearning course comes with Marshall LMS (Learning Management System), which allows you to manage your elearning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn more

If you would like to find out more about our Customer Service Elearning Course please contact us and we’ll be in touch very soon.

COURSE PARTS

This course is split into 5 parts:

1
Part 1

Define good customer service

2
Part 2

Distinguish what separates good and bad customer service

3
Part 3

Provide an understanding of the key principles of equality and diversity with regard to customer service

4
Part 4

Explain the skills required for effective communication

5
Part 5

Provide guidance on dealing with difficult situations and complaints

COURSE FEATURES

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Translation available
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WCAG version available
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Podcast
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Add your own photography and policies
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Customisation available, with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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CPD certified
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Sector specific versions available

What You Say

"Your team have always been very quick to respond, and always found solutions to problems; there was never a question that couldn’t be addressed. This is superb service and I wanted to acknowledge this. "

UCL

Available as

Off the shelf

Bespoke