Designed to provide learners with relevant knowledge and advice for effective communication with customers.
Vulnerable Customers Course. Regulation on vulnerable customers states while all customers should be treated fairly, not all customers are the…
Treating Customers Fairly
Customer Service Elearning Course. FCA: “all firms must be able to show consistently that fair treatment of customers is at…
Student Consumer Rights for Staff Members
Consumer Rights Elearning Course. Students are now recognised in law as consumers, and get the same protection as any consumer.
Customer Service Course
Our Equality and Diversity Elearning Course examines the key skills required to deliver good Customer Service. Delivered by Diversity Learning…
Elearning LMS Supports Scottish Highland Colleges
We’re developing an elearning LMS (Learning Management System) for Scottish colleges based in the Highlands, a large geographical area with the lowest population density in the UK. So we’ve devised…Read More
Client: Alder Hey Children’s Hospital Awareness of why customer service matters, the benefits of getting it right and the consequences of failing to deliver excellence in customer service are increasingly…Read More
Customer Service E-learning
Supporting your staff to deliver high standards of customer care Want to support your staff to achieve high levels of customer service and develop positive strategies to deliver good customer…Read More