Customer Service
Designed to provide learners with relevant knowledge and advice for effective communication with customers.
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Vulnerable Customers
Vulnerable Customers Course. Regulation on vulnerable customers states while all customers should be treated fairly, not all customers are the…
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Treating Customers Fairly Training
Customer Service Elearning Course. FCA: “all firms must be able to show consistently that fair treatment of customers is at…
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Student Consumer Rights for Staff Members
Consumer Rights Elearning Course. Students are now recognised in law as consumers, and get the same protection as any consumer.
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Customer Service Training
Our Equality and Diversity Elearning Course examines the key skills required to deliver good Customer Service. Delivered by Diversity Learning…
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Elearning LMS Supports Scottish Highland Colleges
We’re developing an elearning LMS (Learning Management System) for Scottish colleges based in the Highlands, a large geographical area with the lowest population density in the UK. So we’ve devised…
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Client: Alder Hey Children’s Hospital Awareness of why customer service matters, the benefits of getting it right and the consequences of failing to deliver excellence in customer service are increasingly…
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Supporting your staff to deliver high standards of customer care Want to support your staff to achieve high levels of customer service and develop positive strategies to deliver good customer…
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