Student-Consumer-Rights-Learning

Student Consumer Rights for Staff Members

Are your staff aware of student consumer rights? Since the introduction of new Consumer Right Act in 2015, students are now recognised in law as consumers, and get the same protection as any consumer entering into a contract to purchase goods or services.

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Customer Service

Supporting your staff to deliver high standards of customer care Our Customer Service course examines the key skills required to deliver good customer care, and encourages learners to reflect on their own values, attitudes and practice. Through case studies, scenarios and exercises, this e-learning course offers a framework for reflecting on current practice in the delivery…

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