Develop widely valued skills in customer service.
Learn to effectively communicate with customers.
Our Customer Service e-learning training course is an engaging, accessible and informative course designed to enable learners to develop their customer service skills for their profession. Customer service skills are an essential across many sectors and industries, and are extremely advantageous for those working in customer-facing roles.
Throughout this course, learners will develop their understanding of the value of customer service skills and find out how to communicate effectively with all customers, as well as learning best practice for dealing with difficult customers.
Whether you’re new to customer service, or if you’re looking to strengthen your skills, this course will provide you with relevant knowledge and advice to ensure appropriate and effective communication with customers.
By the end of this course learners will be able to:
- Identify what good customer service consists of
- Explain the reasons why customer service matters
- Communicate effectively with customers
- Handle complaints
- Deal with difficult customers appropriately
This Customer Service e-learning course takes 15 minutes to complete.
Learning by design
This highly engaging and accessible e-learning course is designed with rich content and graphics and interactive quizzes to encourage learners to demonstrate their understanding of the core concepts.
Easy to implement and customise
This course comes with Marshall LMS (Learning Management System), which allows you to manage your e-learning and track completed training.
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and videos and amend content to include your policies, procedures and key areas.
If you would like to find out more about our Customer Service e-learning course, or about our other available Soft Skills courses, please contact us for more information.
This course is split into 7 parts:
What You Say
"We have been working with Marshall for a few years now and we use several of their eLearning modules as part of our staff development offer. Great, people-centred training and an excellent team to work with."Carly Roalf, People Development Manager, University of Reading
Off the shelf