Customer Service

Customer Service
Customer Service

Develop widely valued skills in customer service.

Customer Service
Customer Service

Learn to effectively communicate with customers.


Customer Service

Our Customer Service e-learning training course is an engaging, accessible and informative course designed to enable learners to develop their customer service skills for their profession. Customer service skills are an essential across many sectors and industries, and are extremely advantageous for those working in customer-facing roles.

Throughout this course, learners will develop their understanding of the value of customer service skills and find out how to communicate effectively with all customers, as well as learning best practice for dealing with difficult customers.

Whether you’re new to customer service, or if you’re looking to strengthen your skills, this course will provide you with relevant knowledge and advice to ensure appropriate and effective communication with customers.

By the end of this course learners will be able to:

  • Identify what good customer service consists of
  • Explain the reasons why customer service matters
  • Communicate effectively with customers
  • Handle complaints
  • Deal with difficult customers appropriately

Course Duration

This Customer Service e-learning course takes 15 minutes to complete.

Learning by design

This highly engaging and accessible e-learning course is designed with rich content and graphics and interactive quizzes to encourage learners to demonstrate their understanding of the core concepts.

Easy to implement and customise

This course comes with Marshall LMS (Learning Management System), which allows you to manage your e-learning and track completed training.

Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and videos and amend content to include your policies, procedures and key areas.

Learn more

If you would like to find out more about our Customer Service e-learning course, or about our other available Soft Skills courses, please contact us for more information.


This course is split into 7 parts:

Good Customer Service
Why it matters
Communicating effectively with customers
How to handle complaints
Handling difficult customers


tick icon
Translation available
tick icon
WCAG version available
tick icon
tick icon
Add your own photography and policies
tick icon
Customisation available with bespoke scenarios
tick icon
Downloadable workbook
tick icon
Smartphone version
tick icon
End of course certificate
tick icon
Sector specific versions available

What You Say

"We have been working with Marshall for a few years now and we use several of their eLearning modules as part of our staff development offer. Great, people-centred training and an excellent team to work with."

Carly Roalf, People Development Manager, University of Reading

Available as

Off the shelf



Have you got less than 20 employees?

Try out our OnDemand E-learning Offer