Customer Service E-learning
2nd June 2011
Supporting your staff to deliver high standards of customer care
Want to support your staff to achieve high levels of customer service and develop positive strategies to deliver good customer care? This best practice customer service e-learning course could be the answer.
It examines the key skills required to deliver good customer care and encourages staff to reflect on their own values, attitudes and practice. Through case studies, scenarios and exercises, this e-learning course offers a framework for reflecting on current practice in the delivery of customer care.
Your learning outcomes
This e-learning course will ensure your staff can:
- Define good customer service
- Distinguish what separates good and bad customer service
- Provide an understanding of the key principles of equality and diversity with regard to customer service
- Explain the skills required for effective communication
- Provide guidance on dealing with difficult situations and complaints
Course duration: 30 minutes
Staff have the option to bookmark progress and complete the e-learning course in chunks.
Learning by design
It’s a highly interactive e-learning course with rich graphics and audio-visual content blending a variety of question-types to encourage your staff to apply concepts to their daily work routine. An (optional) end-of-course test assesses staff on the level of knowledge they’ve retained. Pass rates can be set as required.
Easy to implement & customise
This e-learning course comes with Marshall ACM’s LMS which allows you to manage all your e-learning and track completed training.
Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures and key areas.
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