Coaching and Performance Management

Many have said that the annual appraisal is no longer viable in the modern workplace. In this Coaching and Performance Management training course we wanted to explore how organisations can move to a coaching model for performance discussions and examine what these discussions look like in the distinctive higher education environment.


  • corporate
  • health
  • higher-education
  • further-education
  • financial-legal-services
  • legal-2
  • charity

Available as

  • Off the shelf
  • Fully Bespoke

With some academics growing weary of managerialism, and staff under increasing pressure in the higher education sector, we wanted to provide some guidance on how these vital conversations should be run so they are meaningful to all concerned.

We created this course in partnership with University College London, focusing on coaching conversations and career development. It utilises video content to breathe life into the subject in a creative and engaging way, combining audio-visual content filmed on the university campus, with accessible design to give the course a stylish feel, without sacrificing the importance of the course’s messages.

Appraisals and one-to-ones are crucial to career development and for maintaining productive working relationships with staff. Ensuring that you approach these situations in the right way can make the difference between demotivated staff members, or finding incentives that will truly energise them.

What Does the Course Cover?

The course is split into four sections, covering the key aspects of appraisals and one-to-ones, focusing in on their importance with regard to career development and motivating your workforce.

Section One – Appraisals and One-to-Ones: Welcome

This section provides an overview of the course and outlines why staff engagement is so important.

  • Why it matters, including staff motivation and work engagement
  • The appraisal conversation
  • Wellbeing
  • Goal setting
  • Feedback: outlining the best ways to provide positive and negative feedback

Section Two – Coaching Conversations

In this section, the course explores the best practice for coaching conversations and the styles which are most effective.

  • The GROW model
  • The coaching spectrum
  • Coaching styles
  • Non-directive approach

Section Three – Career Development

Focusing on career development, within this section the course delves into the roles each staff member should be playing.

  • The line manager’s role
  • Career framework
  • Communities of practice
  • Career pathways

Section Four

The final part of the course uses nuanced video scenarios to visualise the topics explored earlier on and highlight the differences in effectiveness between the right and wrong approaches to appraisals and one-to-ones.

  • Scenario One: coaching-style conversation
  • Scenario Two: having a difficult conversation

How Long is the Course?

The course should take around 30 minutes to complete, and progress will automatically be saved so users can complete the course in their own time.

Learning by design

All our e-learning courses are highly interactive with rich graphics and audio-visual content blending a variety interactive elements to encourage learners to apply concepts to their working relationships and future staff discussions.

Easy to implement & customise

This e-learning course comes with Marshall E-Learning’s Learning Management System which allows you to manage all your e-learning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn more

If you would like a free trial of this course or find out more about our training courses please call +44 (0)845 123 3909 or get in touch using our contact form.

Tagged with:

Used by

VIDEOSShowcase Videos
DEMO Request demo