Consumer Duty

Consumer Duty
Consumer Duty

Learn about the Financial Conduct Authority’s new Consumer Duty

Consumer Duty
Consumer Duty

Learn how the Duty applies and how it can be implemented


The New Consumer Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.

In this course you will learn about the Financial Conduct Authority’s new Consumer Duty, including the new Consumer Principle, cross-cutting rules, and outcomes; how the Duty applies across different types; how it can be implemented, and what action the FCA may take, including questions they are likely to ask firms on the topic of Consumer Duty.

In this course you will:

  • Learn to appreciate the requirements of the new Consumer Duty and how it relates to the Treating Customers Fairly requirements
  • Learn about the Duty’s application and implementation
  • Understand what FCA action will look like in relation to the Duty

This course forms part of our FCA Compliance Training suite, consisting of 20 courses related financial regulation, key legislation and other guidance on topics such as Vulnerable Customers and Gifts and Inducements.

Why choose Marshalls?

For over two decades, Marshall E-Learning has been a provider of industry-leading diversity and inclusion training, expanding our library to encapsulate a wide range of topics such as FCA Compliance. Expectations of the FCA have many implications for financial service providers across many markets, which is why we developed this suite to assist organisations in implementing greater transparency and accountability.



This course is split into 3 parts:

What is the Financial Conduct Authority's New Consumer Duty?
How does the Consumer Duty apply across different firms types and how can it be implemented?
FCA Actions


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Translation available
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WCAG version available
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Add your own photography and policies
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Customisation available, with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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CPD certified
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Sector specific versions available

What You Say

"The team at Marshall E-Learning are absolute experts in their field, and couldn’t have been more supportive and professional. They introduced us to their wider network of experts, bespoke content creation, course branding and supported integration with our Learning Management System. It continues to be a pleasure to work with Marshall E-Learning."

Yvonne McWey, Head of Talent & Learning, Bank of Ireland

Available as

Off the shelf


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