Difficult Conversations

Difficult Conversations
Difficult Conversations

Plan difficult conversations to ensure the appropriate action.

Difficult Conversations
Difficult Conversations

Understand the value of difficult conversations.


Difficult Conversations

Our Difficult Conversations e-learning  course is an accessible, engaging and informative course designed to help working professionals tackle difficult conversations within the environments of their workplace or organisation. Being able to have difficult conversations effectively is a sought-after skill to have in the today’s workplace. While sometimes it may seem easier to avoid having difficult conversations at all, more often than not they are necessary for learning and development.

Throughout this course, learners will be able to grasp the value of difficult conversations, understand how to strategically approach difficult conversations and strengthen the key skills required.

Whether you are looking to enhance your leadership skills, strengthen your communication ability or are simply looking to confront an issue in a professional manner, this course will provide you with the must-have skills and strategy to conduct a difficult conversation effectively.

By the end of this course learners will be able to:

  • Understand why difficult conversations matter in the workplace.
  • Appropriately plan and prepare for difficult conversations, taking into account the purpose, the facts and the potential reactions.
  • Identify the key skills and behaviours required to conduct a difficult conversation effectively.
  • Apply the CUDSA model framework for conducting difficult conversations.
  • Improve their performance during difficult conversations.

Course Duration

This Difficult Conversations e-learning training course takes about 15 minutes to complete.

Learning by design

This highly engaging and accessible e-learning training course is designed with video content, rich graphics and interactive quizzes to encourage learners to demonstrate their understanding of the core concepts.

Easy to implement & customise

This course comes with Marshall LMS (Learning Management System), which allows you to manage your e-learning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn more

If you would like to find out more about our Difficult Conversations e-learning course, or about our other available Soft Skills courses, please contact us for more information.


This course is split into 6 parts:

Why they matter
Planning difficult conversations
Skills and behaviours
Structuring difficult conversations


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Translation available
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WCAG version available
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Add your own photography and policies
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Customisation available with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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Sector specific versions available

What You Say

Available as

Off the shelf