Conflict Management Training

Resolving Workplace Issues and Disagreements
Resolving Workplace Issues and Disagreements

Conflict is part of life …and work.

Differences of Opinion
Differences of Opinion

We all have different opinions on different issues to express.

Achieve Greater Efficiency and Harmony
Achieve Greater Efficiency and Harmony

By minimising conflict and speedily resolving disputes.


By minimising conflict and speedily resolving disputes you can achieve greater efficiency and harmony in the workplace.

On completion of this elearning course, learners should understand the following:

  • Positive approaches towards problem clients
  • Assessing and avoiding risks
  • Defusing conflicts
  • Effective handling of aggressive clients

Course duration: This course takes about 30 minutes to complete. Learners have the option to bookmark progress and complete the course in chunks.

Learning options

Every Marshall e-learning course is fully accessible, so this course is also available as:

  • spoken word audio – perfect for learning on the move
  • a voice reader compatible version as a W3C AA online workbook
  • a complimentary workbook – a printer-friendly pdf download compatible with all devices and readers.

Always up-to-date

If you buy this Conlfict Management Elearning course you’ll get any updates we make, and always be up-to-date with current legislation.

Learning by design

It’s a highly interactive course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine. An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required.

Easy to implement & customise

This online learning course comes with Marshall LMS (Learning Management System), which allows you to manage your elearning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn more

For a free demonstration of our Conflict Management Elearning Course or to find out more about our other e-learning courses please contact us and we’ll be in touch very soon.


This course is split into 4 parts:

Part 1

Positive approaches towards problem clients

Part 2

Assessing and avoiding risks

Part 3

Defusing conflicts

Part 4

Effective handling of aggressive clients


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Translation available
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WCAG version available
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Add your own photography and policies
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Customisation available, with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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CPD certified
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Sector specific versions available

What You Say

"Material is accurate and easy-to-use…that we can identify delegate activity is a real bonus “We chose to work with Marshall E-Learning as we have worked with them on a previous project. The level of service and assistance we received before, during and after product launch was excellent. The material itself is accurate and easy to use. Being able to identify delegate activity is a real bonus and allows us to produce up to date, robust MI reports. For us the most important issue is to be “on-side” with our regulators and the installation of the Marshall E-Learning Anti-Money Laundering e-Learning module has allowed us to do that."

Marcus Jenkins Learning & Development Manager Whittington Ltd.

Available as

Off the shelf


Have you got less than 20 employees?

Try out our OnDemand E-learning Offer