Risk Management: Conduct Risk

Conduct Risk
Conduct Risk

Understand conduct risk through real-life case studies


What is conduct risk and how can it be managed?

Risk is defined as the ‘effect of uncertainty on achieving objectives’, or more simply ‘any chance of loss’ that a business may incur. Risks are theoretical, and will always exist – although firms can manage the impact down, the risk will never go away.

Risks can be categorised into a number of sub-types, and in this risk management series we will explore:

  • Conduct Risk
  • Financial Risk
  • Operational Risk

Conduct risk is broadly defined as any action by a regulated firm or its staff that causes customer detriment, market instability, or disruption to competition. Conduct risk can have a profound impact on a firm, its clients, its staff, and the public, so understanding its sources is crucial to mitigating its consequences.

In this course you will learn about conduct risk; what the FCA’s expectations are in relation to conduct risk; how to meet those expectations, and what happens if conduct risks are not properly managed.

This course is part of a series on risk management. You should take this course after you have taken the course on Risk Management: how to meet the FCA’s expectations. Other courses in the series cover operational risk and financial risk, including credit, market, and liquidity risk.

This course has been designed to help people understand conduct risk through real-life case studies and hypothetical examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.

Adjustments can be made to suit the needs of your company – please contact us for more information.

Course Duration

This course should take around 30 minutes to complete. Learners have the option to bookmark progress and complete the course in chunks.

Learning Options

Every Marshall elearning course is fully accessible, so this course is also available as:

  • spoken word audio – perfect for learning on the move
  • a voice reader compatible version as a W3C AA online workbook
  • a complimentary workbook – a printer friendly pdf download compatible with all devices and readers

Always up-to-date

If you buy this Risk Management: Conduct Risk Course you’ll get any updates we make, and always be up-to-date with current legislation.

Learning by Design

It’s a highly interactive Risk Management: Conduct Risk Course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine.

An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required.

Easy to Implement & Customise

This Risk Management: Conduct Risk Course comes with Marshall LMS (Learning Management System), which allows you to manage your elearning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation.

You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learn More

For a free demonstration of this Risk Management: Conduct Risk Course or to find out more please contact us and we’ll be in touch very soon.


This course is split into 4 parts:

Part 1 – What is conduct risk, and what are the Financial Conduct Authority’s expectations?
Part 2 – How can you meet the FCA’s expectations?
Part 3 – What happens if conduct risks are not properly managed?
Part 4 – Contains a multiple-choice knowledge test based on the course content.


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Translation available
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WCAG version available
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Add your own photography and policies
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Customisation available, with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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CPD certified
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Sector specific versions available

What You Say

Available as

Off the shelf



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