Consumer Protection in Higher Education Course

3rd February 2017

A new online course has been released as a response to the need for universities to better serve their students, or face penalties such as students having their course fees fully refunded.

Under new UK Government legislation, Higher Education institutions must comply with consumer protection law and meeting the standards defined by the Competition and Markets Authority.

Since the introduction of new Consumer rights legislation in 2015, students are now recognised in law as Consumers and as such are afforded the same protection as any consumer entering into a contract to purchase goods or services.

In addition to the rights of the consumer, the legislation also places obligations upon the universities. The legislation sets out minimum standards that apply to various aspects of an Higher Education provider’s dealings with students, for example in relation to information provision, complaint handling and the requirement of fairness for terms and conditions.

The release of the Consumer Rights in Higher Education training‘?is timely because if an organisation fails to comply with this legislation, a number of remedies may be available to the student, such as the student being refunded their course fees, as they are now recognised in law as a consumer.

The new training course will therefore provide Higher Education providers and their employees with information they will need to ensure they understand and adhere to these obligations.

David Marshall, founder at Marshall E-Learning, explained why the course is vital for Higher Education providers everywhere:

‘In addition to gaining a new understanding of rights afforded to consumers in every aspect of the services a university or college provides, you should now be aware of what measures your organisation needs to take in its dealing with the student as consumers, to ensure that you remain compliant to this piece of consumer legislation.’

Areas covered by the course include:

  1. The student research and application stage, where information forms part of the Student Contract
  2. The Student Contract that is formed when the Student/Consumer accepts the offer of a place
  3. The students complaints process

As with all Marshall E-Learning courses, the 30-minute course can be viewed on a desktop computer, laptop, tablet or smartphone using any browser.

For those interested in finding out more about the Consumer Rights’?in Higher Education e-learning course from Marshall E-Learning, please contact David Marshall on 0845 123 3909 or


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