The type of information staff must provide on courses, course fees and entry requirements
Student Consumer Rights for Staff Members
COURSE OVERVIEW
Consumer Rights Elearning Course. Students are now recognised in law as consumers, and get the same protection as any consumer.
Increasing scrutiny from the Commission and Market Authority (CMA) means universities now face the challenge of training staff to raise awareness about the types of online and offline information they need to supply to students in order to comply with the new legislation.
A lack or change in information regarding the course could result in a university facing reputational damage, refund of course fees and for students to claim damages.
Written in partnership with Coventry University, this Consumer Rights Elearning Course offers a comprehensive guide to university staff members on what consumer protection means in an HE context, why it’s so important, and key dos and don’ts for staying on the right side of the law.
Our Consumer Rights Elearning Course is designed to teach staff:
- The type of information staff must provide on courses, course fees and entry requirements
- How this information must be provided
- The 4 phases involved when a student enters into a contract with a university: 1) Student Research and Application, 2) Offer Stage, 3) Enrolment Stage, 4)Ā Complaints Handling Process
- The details of what is involved and penalties for non-compliance with the new legislation
Always up-to-date
If you buy any of our Consumer Rights Elearning Courses youāll get all the updates we make, so youāll always be up-to-date with current legislation.
Learning by design
All of our Consumer Rights Elearning Courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine.
Easy to implement & customise
This Consumer Rights Elearning Coursecomes with Marshall LMS (Learning Management System), which allows you to manage your elearning and track completed training.
Our in-house developers canĀ quickly & effectively adapt this courseĀ to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.
Learning options
Every Marshall elearning course is fully accessible, so this course is also available as:
- spoken word audio ā perfect for learning on the move
- a voice reader compatible version as a W3C AA online workbook
- a complimentary workbook ā a printer-friendly pdf download compatible with all devices and readers.
Learn more
If you would like to find out more about our Consumer Rights Elearning Course please contact usĀ and weāll be in touch very soon.
COURSE PARTS
This course is split into 4 parts:
How this information must be provided
The 4 phases involved when a student enters into a contract with a university: 1) Student Research and Application, 2) Offer Stage, 3) Enrolment Stage, 4)Ā Complaints Handling Process
The details of what is involved and penalties for non-compliance with legislation
COURSE FEATURES
What You Say
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