Student Consumer Rights for Staff Members

Consumer Right Act in 2015
Consumer Right Act in 2015

Since the 2015 Act, students are now recognised in law as consumers.

Get Same Protection as any Consumer
Get Same Protection as any Consumer

Students now enter into a contract to purchase goods or services.

Consumer Right Act in 2015
Consumer Right Act in 2015

Since the 2015 Act, students are now recognised in law as consumers.

COURSE OVERVIEW

Since the introduction of new Consumer Right Act in 2015, students are now recognised in law as consumers, and get the same protection as any consumer entering into a contract to purchase goods or services.

Increasing scrutiny from the Commission and Market Authority (CMA) means universities now face the challenge of training staff to raise awareness about the types of online and offline information they need to supply to students in order to comply with the new legislation.

A lack or change in information regarding the course could result in a university facing reputational damage, refund of course fees and for students to claim damages.coventry_university_logo

Written in partnership with Coventry University, this course offers a comprehensive guide to university staff members on what consumer protection means in an HE context, why it’s so important, and key dos and don’ts for staying on the right side of the law.

Our course is designed to teach staff:

  • The type of information staff must provide on courses, course fees and entry requirements
  • How this information must be provided
  • The 4 phases involved when a student enters into a contract with a university: 1) Student Research and Application, 2) Offer Stage, 3) Enrolment Stage, 4) Complaints Handling Process
  • The details of what is involved and penalties for non-compliance with the new legislation

Always up-to-date

If you buy any of our e-learning courses you’ll get all the updates we make, so you’ll always be up-to-date with current legislation.

Learning by design

All of our e-learning courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine.

Easy to implement & customise

This online learning course comes with Marshall LMS (Learning Management System), which allows you to manage your e-learning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures, and key areas.

Learning options

Every Marshall e-learning course is fully accessible, so this course is also available as:

  • spoken word audio – perfect for learning on the move
  • a voice reader compatible version as a W3C AA online workbook
  • a complimentary workbook – a printer-friendly pdf download compatible with all devices and readers.

Learn more

If you would like to find out more about our Student Consumer Rights e-learning course please contact us and we’ll be in touch very soon.

COURSE PARTS

This course is split into 4 parts:

1
Part 1

The type of information staff must provide on courses, course fees and entry requirements

2
Part 2

How this information must be provided

3
Part 3

The 4 phases involved when a student enters into a contract with a university: 1) Student Research and Application, 2) Offer Stage, 3) Enrolment Stage, 4) Complaints Handling Process

4
Part 4

The details of what is involved and penalties for non-compliance with legislation

COURSE FEATURES

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Translation available
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WCAG version available
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Podcast
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Add your own photography and policies
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Customisation available, with bespoke scenarios
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Downloadable workbook
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Smartphone version
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End of course certificate
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CPD certified
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Sector specific versions available

What You Say

"Your team have always been very quick to respond, and always found solutions to problems; there was never a question that couldn’t be addressed. This is superb service and I wanted to acknowledge this. "

UCL

Available as

Off the shelf

Bespoke