Student Consumer Rights for Staff Members

Are your staff aware of student consumer rights?

Since the introduction of new Consumer Right Act in 2015, students are now recognised in law as consumers, and get the same protection as any consumer entering into a contract to purchase goods or services.


  • corporate
  • health
  • higher-education
  • further-education
  • financial-legal-services
  • legal-2
  • charity

Available as

  • Off the shelf
  • Fully Bespoke

What are the challenges?

Increasing scrutiny from the Commission and Market Authority (CMA) means universities now face the challenge of training staff to raise awareness about the types of online and offline information they need to supply to students in order to comply with the new legislation.

A lack or change in information regarding the course could result in a university facing reputational damage, refund of course fees and for students to claim damages.

A comprehensive guide on consumer protection in HE

Written in partnership with Coventry University, this course offers a comprehensive guide to university staff members on what consumer protection means in an HE context, why it’s so important, and key dos and don’ts for staying on the right side of the law.

Your learning outcomes

Our course is designed to teach staff:

  • The type of information staff must provide on courses, course fees and entry requirements
  • How this information must be provided
  • The 4 phases involved when a student enters into a contract with a university:
  1. Student Research and Application
  2. Offer Stage
  3. Enrolment Stage
  4. Complaints Handling Process
  • The details of what is involved and penalties for non-compliance with the new legislation

Stay up-to-date

If you buy any of our academic e-learning courses you’ll receive any updates we make, and always be up-to-date with current legislation.

Learning by design

All of our e-learning courses are highly interactive with rich graphics and audio-visual content blending a variety of question-types to encourage learners to apply concepts to their daily work routine.

An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained – pass rates can be set as required.

Easy to implement & customise

This e-learning course comes with Marshall E-Learnings Learning Management System which allows you to manage all your e-learning and track completed training.

Our in-house developers can quickly & effectively adapt this course to your sector and organisation. You could also add your own graphics, photos & video and amend content to include your policies, procedures and key areas.

At Marshalls were totally focused on creating content thats exactly right for your learners. Thats why weve built our business around customising our existing courses to match the needs of specific organisations. And if something completely originals required, well make a bespoke course for you from scratch.

When we do this, our approach is guided by a few key principles.

Organisational Need
Why do you need to provide learning for your users – specifically? Is there a compliance need, a requirement to raise performance – or generate positive outcomes for external stakeholders? We prioritise making this clear as the first step in all of our projects.

Learner Centric
Who are your learners? What are their preferred learning styles? What do they know already? How confident are they with using technology? Well put these questions to you, and base our approach around the picture we build up.

Learning Outcomes
We use these to decide what every screen in every course we make is intended to achieve. What is it – exactly – that learners need to explain, describe, distinguish or list? Defining these up-front keeps every project on course as we move from initial proposal, through to storyboarding and then development.

Page-turning e-learning just doesnt work. All of our courses are highly interactive, making extensive use of scenarios in particular. Rich media is used as appropriate, from audio-visual resources through to animations and bespoke graphics.

Respect for Learners
Treating learners as adults is vital to us. People dont learn well if they feel theyre being patronised, and we aim to let users manage their own learning experience. We do this by writing our courses with an honest, direct tone, and giving learners choices in the form of additional learning resources and open navigational features.

Whats in it for me? is a question that all of our learners should be able to answer.

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