EQ over IQ?

29th September 2021

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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

This quote from Maya Angelou sets the tone for the importance of empathy and emotional intelligence within the workplace, and especially within inclusive management. At Marshall, we believe that true inclusion in the workplace encompasses both the way we act and the way we think.

According to the World Economic Forum Future of Jobs Report, social skills, such as mentorship, and emotional intelligence, are amongst the top skills that every leader and executive should develop in order to excel. Empathy from leaders is a key element of inclusive leadership – line managers and leaders are able to put themselves in the shoes of those who they manage. So that poses the question, is emotional intelligence more important than just being intellectually intelligent?

Emotional intelligence also referred to as EQ, is often put up against its better-known counterpart IQ. Can a leader be truly successful in a business if they lack the capabilities to be empathetic? A manager could have all the right tools to be successful, yet if they fail to connect with their employer, it is likely issues will surface in the future.

We believe that Inclusive management should go beyond workplace demographics, but rather should build and embed on an inclusive culture. Managers and leaders should make a sincere effort to get to know their employees and avoid making assumptions about them regarding things such as race, gender, and sexuality. Avoiding things such as; forgetting a member of staff’s name and only consulting the same limited number of people can go a long way in bringing about more inclusive leadership.

Check out more information on our Inclusive Leadership course here

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