Management


Adaptive Selling

Win new clients & secure business from existing clients Adapting Selling is designed to help those new to sales to be comfortable with selling, winning new clients and securing business from existing clients.

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Managing Performance with Connected Conversations

An alternative to the performance appraisal Constructive connected conversations between managers and employees can support career development and performance at work.

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Coaching and Performance Management

Is the annual appraisal viable in the modern workplace? In this Coaching and Performance Management training course we explore how organisations can move to a coaching model for performance discussions and examine what these discussions look like in the distinctive higher education environment.

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Inclusive Leadership

Enhance diversity, increase business & individual performance Our 10-minute video learning course with Dan Robertson defines ‘inclusive leadership’ and the potential challenges and benefits of this approach.

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E-learning Gateways

Your introduction to key topics E-learning can support employers with the complex logistics of reaching all staff and ensuring these resources are updated every year. A blended learning approach brings learners together to discuss a topic before or after completing their training can add a new dimension to learning. If you don’t have a facilitator…

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Inclusive Managers Toolkit

Would your organisation benefit from inclusive managers? The 16 modules in our Inclusive Managers Toolkit will help you build an inclusive culture and ensure your managers are equipped to thrive in the 21st-century workplace.

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Recruitment & Selection update

Higher Education version with unconscious bias supplement Weve updated our Recruitment & Selection e-learning module to provide learners with a more comprehensive understanding of recruitment and selection in the higher education sector. This course also includes a supplement on unconscious bias.

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PABLO – Performance Appraisal Tool

A different approach to performance Common currency in HR is: “The performance appraisal is dead”. Our new online performance review tool – PABLO – jointly developed with Edinburgh Zoo, is about much more than appraisal. We think it’s time to think differently about performance.

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Managing Performance

Optimising performance in Higher Education Our Managing Performance e-learning module was developed with Cardiff Metropolitan University and the University of East Anglia to provide HE managers with the knowledge and tools to effectively manage performance.

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Stress Management

Minimise workplace stress & absenteeism, boost productivity Take positive action now, and your organisation will be better equipped to manage the pressures and stresses of the current difficult climate, which can help to boost productivity, too.

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Risk Management

Minimising risk in the workplace Some might say that we live in a world of risk. But we can minimise the impact that risk has on the workplace by effectively managing those risks? Businesses that minimise risk run more efficiently and have more productive employees.

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Online Induction

A warm online welcome designed for your organisation We developed this new, highly innovative online induction course with The University of Hull to serve as a welcome and orientation tool for their new staff, and as a gateway for accessing further e-learning.

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Managers Toolkit

Preparing managers for challenges in the workplace Good management is key for any organisation to prosper, and it’s a key factor in maintaining a contented and efficient workforce. Our Managers Toolkit has been developed to provide a handy tool for new managers or experienced managers wishing to brush up on their skills.

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Customer Service

Supporting your staff to deliver high standards of customer care Our Customer Service course examines the key skills required to deliver good customer care, and encourages learners to reflect on their own values, attitudes and practice. Through case studies, scenarios and exercises, this e-learning course offers a framework for reflecting on current practice in the delivery…

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Conflict Management

Resolving issues and disagreements in the workplace Conflict is part of life …and work. We all have different opinions on different issues and want to express these opinions, some more vocally than others.

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Bullying and Harassment

Raise awareness, reduce bullying in the workplace Our Bullying and Harassment e-learning course looks at an increasingly serious workplace issue from a staff and management perspective. Course One is aimed at staff, while Course Two is a supplementary course for managers.

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