Unconscious Bias – US Version

Challenging unconscious bias in the US workplace
We’ve updated our Unconscious Bias e-learning course, ‘Breaking Habits’ to enable organizations in the United States to challenge their workplace practices.


  • Corporate
  • Financial Services
  • Health
  • Higher Education
  • Legal

Available as

  • Off the shelf
  • Fully Bespoke

This ground-breaking course reveals the implications of the natural biases we all hold, but aren’t necessarily aware of.

Learners will be shown strategies for overcoming their unconscious bias and ways to improve decision making and professional relationships. A heightened awareness of unconscious bias in the workplace helps us to create more open, inclusive and effective organizations.

The interactive exercises throughout the course will guide learners through one of the most important and contemporary issues in diversity management.

We’ve also included relevant and recent case studies including the Supreme Court ruling on Dukes v Wal-Mart.

Your learning outcomes

Our Unconscious Bias (US) e-learning course provides learners with a comprehensive understanding of this new diversity concept:

  • All in it together – by accepting that we’re all naturally unconsciously biased we can develop a shared and an individual responsibility to address this – we can’t pass the buck to someone else.
  • Understanding bias – What’s the difference between bias, prejudice and stereotyping?
  • Unconscious bias in the workplace and why it matters – How unconscious bias affects decision making in activities such as recruitment, people development, performance management, leadership and marketing.
  • Types of bias – An exploration of how unconscious bias works, including ‘implicit association’, ‘affinity bias’ and ‘the unconscious organization’.
  • How to override natural bias – Practical ways to challenge our own biases, to consciously break habits and to do things differently


Always up-to-date
If you get any of our diversity e-learning courses you also receive any updates we make to the content, so you’ll always have the latest version.

Learning by design
This highly interactive course blends rich graphics and audio-visual content with a variety of question-types that encourage learners to apply the concepts they’ve learnt in the workplace.

An optional end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required.

Easy to implement & customize
This Unconscious Bias (US) e-learning course comes with Marshall LMS (Learning Management System) which could support other e-learning across your organization and track completed training.

Our in-house developers can quickly and effectively adapt this course to your sector and organization, giving you the option to add your own graphics, photos & video, and amend content to include your policies, procedures and key areas.

Watch this 6-minute video with Dan Robertson from ENEI about the benefits of Unconscious Bias training:

At Marshalls we’re totally focused on creating content that’s exactly right for your learners. That’s why we’ve built our business around customising our existing courses to match the needs of specific organisations. And if something completely original’s required, we’ll make a bespoke course for you from scratch.

When we do this, our approach is guided by a few key principles.

Organisational Need
Why do you need to provide learning for your users – specifically? Is there a compliance need, a requirement to raise performance – or generate positive outcomes for external stakeholders? We prioritise making this clear as the first step in all of our projects.

Learner Centric
Who are your learners? What are their preferred learning styles? What do they know already? How confident are they with using technology? We’ll put these questions to you, and base our approach around the picture we build up.

Learning Outcomes
We use these to decide what every screen in every course we make is intended to achieve. What is it – exactly – that learners need to explain, describe, distinguish or list? Defining these up-front keeps every project on course as we move from initial proposal, through to storyboarding and then development.

Page-turning e-learning just doesn’t work. All of our courses are highly interactive, making extensive use of scenarios in particular. Rich media is used as appropriate, from audio-visual resources through to animations and bespoke graphics.

Respect for Learners
Treating learners as adults is vital to us. People don’t learn well if they feel they’re being patronised, and we aim to let users manage their own learning experience. We do this by writing our courses with an honest, direct tone, and giving learners choices in the form of additional learning resources and open navigational features.

‘What’s in it for me?’ is a question that all of our learners should be able to answer.

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